Managing the Unmanageable: How to Motivate Even the Most Unruly Employee, by Anne Loehr and Jezra Kaye, was written for managers who are sick and tired of dealing with employees who can’t, won’t, or just don’t perform their jobs.

Does that describe you? If so—or if you just want to get the best out of every employee that you manage—the book’s practical tips and proven techniques will help you:

• Understand what’s driving your unmanageable employee
• Evaluate the costs and benefits of turning him around
• Enroll her in that effort, and help her become a valued member of your team
• Guide all your employees to greater innovation, cooperation, and effectiveness
• Communicate with each of the three generations in the workplace

Managing the Unmanageable is a unique resource for a universal problem. Learn more about how its flexible 5C Framework can guide you to success with unmanageables of every age, attitude, history, and habits.

Today you need winning strategies to avoid the costly pitfalls of high turnover, low morale, and poor collaboration, not to mention the cost of missed deadlines and incomplete projects.

Managing the Unmanageable will give you practical tips and proven techniques to show you how to:

• Understand what’s driving your unmanageable employee
• Evaluate the costs and benefits of turning him around
• Enroll her in that effort, and help her become a valued member of your team
• Guide all your employees to greater innovation, cooperation, and effectiveness
• Communicate with the 3 primary generations in today’s workplace

Praise for the Authors of Managing the Unmanageable

This innovative guide to motivating the toughest members of your team will inspire managers in every setting. With passion, common sense, and clarity, Cornell School of Hotel Administration alum Anne Loehr and her co-author Jezra Kaye demystify what makes employees “unmanageable,” and show, step by step, how to turn them around.

—Tom Ward, Managing Director
The Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship
Cornell University School of Hotel Administration

Loehr and Kaye provide a dignified and very practical approach to managing the inevitable—challenging and difficult team members. Grounded in years of hands-on experience, Managing the Unmanageable is full of valuable tips and techniques, and how to implement them with authentic care and respect. A pragmatic contribution to every manager’s bookshelf.

—Richard Strozzi-Heckler, Ph.D.
President, Strozzi Institute Center for Leadership and Mastery

Finally—a really practical approach to dealing with unproductive employee behavior and how to evaluate the cost/benefit of making the effort to turn it around. Loehr and Kaye provide an effective, no-nonsense method for engaging in the work of turning an unmanageable, subversive employee into a productive team member that also results in gaining valuable insights into your own management style. I wish I’d had this book in my management tool kit twenty years ago.

—Christine Salem, Managing Director, Outside’s Go magazine

‘Managing the Unmanageable’ brings into clear focus one of the issues many otherwise successful executives simply ignore—the problem employee. This book provides a compelling call to action to not ignore that person, and then it clearly presents a proven, non-threatening method to help both the manager and them become a star. Applying these techniques quickly cleared up a lingering problem for me.

—Scott Thacker, Chief Operating Officer, Ivory Consulting Corporation

Whether you’re leading a group, spearheading a project, or wondering what happened to a formerly great colleague, this book is a must read. But be warned: Once you start Managing the Unmanageable, you won’t be able to put it down! The powerful and invaluable ideas that pour from each page will help you analyze, understand, and stop disruptive behaviors by successfully engaging even the most unmanageable employee.

—Cynthia de Lorenzi, CEO, Success in the City

Having worked with both Loehr and Kaye to successfully hit my company’s targeted goals, hone my management skills, and advance my communication, I knew the value of their work and saw the direct, positive impact of their ideas on my company’s bottom line. This book was what I expected from their style…a practical, step-by-step and often humorous guide to handling difficult employees.

—Steve Goldenberg, CEO, Interfolio