What is EQ? EQ is similar to IQ; IQ stands for Intelligence Quotient whereas EQ stands for Emotional Intelligence Quotient. EQ is a measure of your ability to monitor, identify, understand and use emotional information, whether it comes from you or from somebody else.

Having a high EQ isn’t for promoting warm and fuzzy feelings in the workplace. It is directly related to the bottom line. Pepsi found that executives with high EQs generated 10% more productivity, had 87% less turnover, brought $3.75M more value to the company, and increased ROI by 1000%. L’Oreal found that salespeople with a high EQ sold $2.5M more than others. And when Sheraton decided to incorporate an EQ initiative, their market share grew by 24%.

Aside from the bottom line, understanding one another is vital; the inability to do so is often the root cause of conflict, lack of engagement, and loss of talent.

The Improve EQ to Improve the Bottom Line Keynote Focuses on:

• How emotional intelligence affects the bottom line

• How to assess if you have a high or low EQ

• Three steps to improve active listening skills

• How to amp up your EQ

In a quest to take our centralized marketing team and deliverables to the next level, we explored several ways to engage our internal clients and sharpen our creativity. Learning more about EQ was a lightbulb of discovery; illuminating  a clearer understanding of how we relate, what drives our thinking and more importantly how we could work better together. We haven’t stopped talking about the impact of this session.

— Chris Lorence, Executive Vice President/Chief Marketing Officer, Independent Community Bankers of America

If you need to learn how to increase the emotional Intelligence Quotient in your organization or market, contact Anne to arrange for a keynote that will help you reach your specific audience effectively.